DUEH - Community FAQ'S
Frequently Asked Questions
Unity Estates Homeowners Association, Inc.
Architectural
What types of exterior modifications can I make to my home without requiring approval of the association?
All exterior modifications or improvements must be approved through the community association’s architectural control process. Please complete the Architectural Request Form.
Where do I find my community's architectural modification request form?
The Architectural Modification Request Form can be found under the Documents section (Architectural Modification Request Form) of TownSq.
What's the process for submitting the application? How long does it take to get approval?
Once the application is submitted, it will be reviewed by the Unity Estates Board of Directors to determine whether the request complies with the association’s architectural guidelines. A response may take up to 30 days from the date of submission. Please ensure you provide as much information as possible to avoid delays.
What is the status of my application?
If you have not heard from the Community Manager within 30 days from the date of submission, please submit a request via TownSq.
Board Meetings
How do I find out when the next Board meeting takes place?
Board meeting dates and times are typically posted in the News and Events section of TownSq. If you have registered your email address, you will also receive meeting details by email in advance.
Where can I find copies of the most recent meeting minutes?
Meeting minutes are posted in the Documents section of TownSq.
Common Area Maintenance
What does the Association maintain, and what am I responsible for maintaining?
Homeowners are responsible for maintaining their homes/lots. The Association maintains common areas such as landscaping, low tree trimming, irrigation systems, lighting, etc.
I need to report a maintenance issue in a common area.
Please submit a request via TownSq and include a photo and as much detail as possible. You can track the status of your request through TownSq.
What is the trash/waste pick-up schedule for my community?
Trash – Thursday
Recycle – Thursday
What is the bulk pick-up schedule for my community?
Bulk pick-up occurs during the first week of the month and may be collected any day between Monday and Friday of that week. Residents may set out items as early as the Thursday before Bulk Week and as late as 7:00 AM on Monday of Bulk Week.
How do I get electric/gas/water/trash service?
Please contact the City of Dallas at 214-651-1441.
Compliance
I just received a violation notice. Who can I talk to about it?
Covenant violation questions can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is included on your notice.
I need to report an issue with a neighbor's home.
Please submit a request via TownSq and include a photo and as much detail as possible or you can submit it online here: https://goodwin-co.com/report-a-deed-violation/
When does your compliance driver come through our community?
Schedules vary, but compliance drivers typically visit the community bi-weekly. Spot inspections are also completed.
Is there a list of do’s and don’ts I can give to my tenant?
A copy of the community’s Covenants, Conditions, and Restrictions can be found by visiting www.goodwintx.com and entering your community name in the “Find My Community” field.
Contacts
Who can I reach for help?
You may contact us in the following ways:
• TownSq App – Submit a request through the web or mobile app.
• Resident Care Team – Available Monday–Friday, 8:00 AM–6:00 PM at 1-855-289-6007 or info@goodwintx.com. Live Chat is available at www.goodwintx.com.
• Compliance Team – compliance@goodwintx.com
• Community Manager – DUEHmanager@goodwintx.com
How can I reach the Board of Directors?
You may address the Board at the next scheduled Board Meeting or by submitting a request through TownSq.
Documents
Where can I find the governing documents of the association?
The governing documents are available in TownSq under Tools > Documents > Governing Documents.
Assessments & Payments
What is my balance?
You can view your balance in TownSq or contact the Resident Care Team Monday–Friday, 8:00 AM–6:00 PM at 855-289-6007 or info@goodwintx.com.
How do I pay my assessment?
Option 1 – Mail:
DUEH – Unity Estates Homeowners Association
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Option 2 – TownSq:
Use the website or app to make payments, set up recurring payments, or submit one-time payments.
Option 3 – Bank Bill Pay:
Use the PO Box above and include your account number and association code (DUEH).
TownSq accepts ACH and debit/credit cards. Credit cards include a $1.50 fee plus 3.5% of the payment. E-checks include a $1.50 fee.
Can I pay by credit/debit card?
Yes, through TownSq.
What is my property code?
DUEH
What is the Management ID?
6587
When is my assessment due?
Assessments are billed annually, due January 1, and considered late after January 31.
Why does my account show a negative balance?
A negative balance means you have a credit.
Who do I contact about past due fees?
Contact the Resident Care Team at 855-289-6007 or info@goodwintx.com.
Payment plans?
Email delinquencies@goodwintx.com or apply online here: https://goodwin-co.com/payment-plan/
Insurance
My lender needs the Association’s insurance. Where do I get it?
Contact the Resident Care Team or submit a request through TownSq.
Resales
Resale certificates, lender questionnaires, and statements can be ordered at www.goodwintx.com by selecting Order a Resale Certificate.
Rules & Regulations
Pet Policy:
Household pets such as dogs and cats are allowed for companionship. No livestock, poultry, exotic, or dangerous animals are permitted. Pets must be leashed when outside and owners must clean up after them. No more than two (2) pets per lot.
Parking Policy:
Large vehicles, RVs, trailers, boats, inoperable vehicles, and commercial vehicles may not be parked overnight unless properly concealed or exempt for construction use. Vehicles transporting hazardous materials are prohibited.
TownSq
What is TownSq?
TownSq is an all-in-one app for communication, payments, documents, and service requests.
How do I register?
Visit https://app.townsq.io/ais/sign-up and enter your account number and ZIP code.
I’m having trouble registering.
Contact the Resident Care Team at 855-289-6007 or info@goodwintx.com.
How do I change notification preferences?
Log in, click your name, and select “Edit Profile.”
How do I submit a request?
Click “Requests” on the left menu after logging in.
I forgot my password.
Visit https://app.townsq.io/user-recovery to reset it.
Updated January 10, 2026