DUEH - Community FAQ'S

Frequently Asked Questions

Unity Estates Homeowners Association Inc.

Architectural 

What types of exterior modifications can I make to my home without requiring approval of the association?  

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.  

Where do I find my community's architectural modification request form?   

The architectural modification request form can be found under the Documents section (Architectural Modification Request Form) of TownSq.   

What's the process for submitting the application? How long does it take to get approval?  

Once the application is submitted it will be reviewed by Unity Estates Board of Directors will review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.   

What is the status of my application?  

If you have not heard from the Community Manager within 30 days from the date of submission, please submit a request via TownSq or email your Community Manager at DUEHManager@goodwintx.com.

  

 Board Meetings  

How do I find out when the next Board meeting takes place?  

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.   

Where can I find copies of the most recent Meeting Minutes?  

Meeting minutes are posted in the Documents section of TownSq.   

Common Area Maintenance  

What does the Association maintain and what am I responsible for maintaining?  

Homeowners are responsible for their home, the association maintains the common areas of the community such as the landscape throughout, tree trimming low limbs, irrigation system, lighting etc.   

I need to report a maintenance issue to a common area in the community.

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.   

What is the trash/waste pick-up schedule for my community?  

Trash – Thursday  

Recycle – Thursday 

What is the bulk pick-up schedule for my community?  

1st Week of the Month could be picked up any day between Monday and Friday during the 1st week. Residents are allowed to set out their brush and bulk as early as the Thursday before their Brush and Bulk Week and as late as 7am the Monday of their Brush and Bulk Week 

How do I get electric/gas/water/trash service?   

Please contact the City of Dallas at 214-651-1441 

I just received a violation notice. Who can I talk to about it?  

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.    

I need to report an issue with a neighbor's home.   

Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. 

When does your compliance driver come through our community?  

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed.   

Is there a list of do's and don'ts I can give to my tenant?  

copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.   

Contacts  

Who can I reach for help?  

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us: 

  • TownSq App: Submit a request via our web and mobile application.   
  • Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.  1-855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.  
  • Mikayla Dagenais, Community Manager: via email: DUEHManager@goodwintx.com
  • Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.   

 

How can I reach the Board of Directors?  

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.  

 

Documents 

Where can I find the governing documents of the association?  

copy of the community’s governing documents can be found TownSq under Tools, Documents, Governing Documents.

What is my balance?  

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 8552896007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com  

How do I pay my assessment? 

For your convenience, we offer several payment options: 

Option 1: Mail-In Your Payment to the following address:  

DUEH – Unity Estates Homeowners Association

 c/o Goodwin Processing Center 

PO Box 93447 

Las Vegas, NV 89193-3447 

 

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.  

From the web:  

Login to TownSq at https://app.townsq.io/login  

From the top of your home page feed, select the account you’d like to make a payment on. o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.  

From the TownSq App:  

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment. 

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.  

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code (DUEH) in the memo section of your check. 

Can I pay my assessment with a credit/debit card?   

Yes, credit/debit cards are accepted through TownSq.   

From the web:  

Login to TownSq at https://app.townsq.io/login From the top of your home page feed, select the account you’d like to make a payment on. 

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment. 

From the TownSq App:  

From the top of your mobile feed, choose the account you’d like to make a payment on.  

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.  

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.  

What is my property code?  

Your Property Code is DUEH  

What is the Management ID?  

6587  

When is my assessment due?  

Dues are billed annually.  Your assessment dues are due on January 1st and is considered late after the 31st .

Are there any fees associated with online payments?  

When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.  

Why does my account show a negative number?  

A negative number means that you have a credit balance.   

I received a letter about a past due assessment. Who can I talk to about these fees?  

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.   

Who can I talk to about setting up a payment plan?  

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.   

How do I update my Western Alliance payment information?  

To update existing Western Alliance recurring payments, click here.

How do I cancel my Western Alliance auto draft?  

To update existing Western Alliance recurring payments, click here.  

What is my assessment paying for?  

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.  

Where can I find my account number?  

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-2896007.  

Insurance 

My lender is asking for a copy of the association's insurance. Where do I get this information?  

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.   

How do I update my contact information/mailing address?  

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

You can also submit a request through TownSq.   

 

Resales

•    How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via the Goodwin website at www.goodwintx.com, by selecting ORDER A RESALE CERTIFICATE from the top right side of the screen.

•    How much does a lender questionnaire cost?

The price depends on the bundle ordered.  Visit the Goodwin website at www.goodwintx.com. and select ORDER A RESALE CERTIFICATE from the top right side of the screen.

•    Where do I obtain a resale certificate?

Resale Certificates can be ordered via the Goodwin website at www.goodwintx.com by selecting ORDER A RESALE CERTIFICATE from the top right side of the screen.

•    I'm the Lender and would like to get a statement. Is there a charge for this?

Yes.  A statement can be ordered via the Goodwin website at www.goodwintx.com by selecting ORDER A RESALE CERTIFICATE from the top right side of the screen.

 

Rules/Regulations  

What is the community's pet policy?  

No animals, livestock, poultry, or exotic or dangerous pets of any kind shall be raised, bred or kept on any property in the Addition except that dogs, cats or other household pets may be kept for the purpose of providing companionship for the private family.   of these provisions to restrict the use of each Lot

so that no person shall keep on the premises cows, horses, bees, ·hogs, sheep,· goats, guniea fowls, ducks, chickens, turkeys, skunks or any other animals that may interfere -with the quietude, health or safety of the community. No more than two (2) pets -will be permitted on each Lot Pets must be restrained or confined on the Owner's back Lot inside a fenced area or within the house. When away from the Lot, pets must be on a leash at all times. It is the pet owner's responsibility- to keep the Lot clean and free of pet debris. All animals must be properly tagged for identification.

What is the community's parking policy? 

No  boat,  marine  craft,  hovercraft,  aircraft, recreational vehicle,  pick-up camper,  travel  trailer,  motor  home, camper  body or  similar  vehicle  or equipment,  tent, truck larger than a one half (1.5) ton pick-up,  or wrecked, junked,  or inoperable vehicle may be parked for storage in the front yard or driveway of any dwelling or parked on any public street in the Addition, nor shall any such vehicle or equipment be parked for storage in the side or rear yard  of any  residence  unless  completely  concealed  from  public  view. No such vehicle or equipment shall be used as a residence or office temporarily or permanently. The restriction shall not apply to any vehicle, machinery or equipment temporarily parked and in use for the construction, maintenance, or repair of a residence in the immediate vicinity.   No dismantling or assembling of a motor vehicle, boat, trailer, any truck or any other machinery or equipment shall be permitted in any driveway or yard adjacent to a street.  The AAC shall have absolute. authority to determine from time to time whether a vehicle and/or accessory is operable and adequately screened from public view. No commercial vehicles shall be parked overnight on any street within the Addition. 

 

(c) Trucks with tonnage in excess of one (1) ton and any vehicle with a painted advertisement shall not be permitted to park overnight within the Addition except those used by a Builder during the construction of improvements.  No vehicle of any size, which transports inflammatory or explosive cargo, may be kept in the Addition at any time. 

 

TownSq 

What is TownSq?  

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:   

  • Easily communicate with neighbors, community managers, and board members   
  • Manage your account and pay online  
  • Get up-to-date community news and events  
  • Request and review status of service inquiries  
  • Participate in community polls  
  • Access community forms and documents  
  • And more…  

How do I register for TownSq?  

Registering for TownSq is fast and easy. Follow the steps below to get started:  

Visit https://app.townsq.io/ais/sign-up 

Enter your Account Number and Zip code (Physical property address) 

Provide your email address and create a password.

I'm getting an error when I try to register for TownSq. Can you help?  

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.   

How do I change my email preferences for TownSq notifications?  

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.  

How do I submit a request in TownSq?  

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.   

I forgot my TownSq password, how can I reset it?  

Visit https://app.townsq.io/user-recovery to reset your password.